How does Nia integrate with my existing ticketing system?

Nia connects to over 15 major PSA and ITSM platforms including ConnectWise, Datto Autotask, Zendesk, ServiceNow, and more. We also offer custom API integration for any system.

Can Nia handle technical support calls professionally?

Yes, Nia is specifically trained for IT support scenarios. She systematically gathers technical details, error messages, device information, and business impact to create comprehensive tickets.

What's the cost compared to hiring additional support staff?

Nia costs under £100/month compared to £20,000-£30,000/year for a human receptionist. You get 24/7 coverage without benefits, training, or management overhead.

How quickly can Nia be set up for my MSP?

Initial setup takes under 10 minutes. We configure Nia with your company details, integrate with your ticketing system, and customize the technical knowledge base for your services.

Will my clients know they're talking to AI?

Nia sounds completely natural and professional. Many clients won't realize they're speaking with AI. You can choose to be transparent or let Nia handle calls seamlessly as part of your team.

Voice Agent for MSPs

Nia handles all support calls, creates high-quality tickets, and frees your team for complex problem-solving

Why MSPs Choose Nia How It Works Integrations Use Cases ROI Calculator Pricing Get started

Why MSPs Choose Nia for Front-Line Support

Uninterrupted Technical Work

Your support agents stay focused on solving complex technical problems. No more workflow disruptions from incoming calls - they can work on tickets at their own pace and priority.

Superior Ticket Quality

Every ticket contains complete technical details: device IDs, error messages, reproduction steps, business impact, and urgency assessment. No more back-and-forth for missing information.

Human Energy for Complex Issues

Free your team from repetitive call intake. They can channel their expertise into high-value problem-solving, strategic projects, and complex troubleshooting that truly needs human intelligence.

Faster Resolution Times

With complete information captured upfront and proper routing, your technicians can jump straight into solutions instead of spending time gathering basic details from frustrated customers.

Simple Troubleshooting Automation

Nia handles common first-line support tasks like password resets, basic system checks, and standard troubleshooting procedures. This resolves simple issues instantly without escalation.

MSP Knowledge Base Integration

Connect Nia to your MSP's knowledge base for instant access to your documented procedures, known solutions, and client-specific configurations. Resolve simple issues using your proven methods.

Ready to Streamline Your MSP Support?

See how NIA can eliminate call interruptions and create perfect tickets every time.

How Nia Transforms Your Support Process

Customer Calls

Client experiences IT issue and calls your support number. Nia answers immediately with your company's professional greeting.

Professional Information Gathering

Nia systematically collects: caller details, device information, error messages, steps to reproduce, business impact, and urgency level.

Automatic Ticket Creation

Creates comprehensive ticket in your PSA/ITSM system with proper categorization, priority setting, and all gathered technical details.

Smart Routing & Follow-up

Routes to appropriate technician based on skillset and availability. Provides ticket number and sets proper expectations with customer.

Works With Your Existing Systems

Seamlessly integrates with all major PSA and ITSM platforms

Zendesk

Cloud-based customer service platform

Freshdesk

Modern helpdesk solution

Jira Service Management

ITSM for DevOps teams

ServiceNow

Enterprise service management

Zoho Desk

Context-aware help desk software

HubSpot Service Hub

Customer service software

Salesforce Service Cloud

Customer service platform

ConnectWise Manage

PSA for MSPs

Datto Autotask PSA

Datto's PSA for MSPs

SysAid

IT service management platform

Spiceworks

IT management software

LiveAgent

Help desk & live chat software

Halo PSA

Cloud-based PSA solution

NinjaOne

Unified IT management platform

Syncro

MSP platform & PSA

Custom API

Connect to any system via API

Don't see your system? We offer custom API integration for any platform.

Common IT Support Scenarios Nia Handles

Password Reset Requests

Verifies identity, gathers account details, creates ticket with proper security protocols, and sets expectations for resolution.

Hardware Failure Reports

Documents symptoms, error codes, device IDs, warranty information, and business impact to ensure proper hardware replacement workflow.

Software Installation Issues

Captures software versions, error messages, system specifications, and installation steps attempted for efficient troubleshooting.

Network Connectivity Problems

Gathers network details, affected systems, timeline, and impact scope to prioritize and route network issues appropriately.

New User Onboarding

Collects new employee information, role requirements, system access needs, and timeline for comprehensive onboarding tickets.

License Management

Handles license renewal requests, software access issues, and compliance queries with proper documentation and routing.

Transform Your MSP Support Today

Join leading MSPs who've eliminated phone interruptions and improved ticket quality with NIA. Free 14-day trial.

Calculate Your Savings

Traditional Approach

Full-time receptionist salary£25,000/year

Benefits & taxes£7,500/year

Training & management£2,500/year

Missed calls (25% at £50 each)£13,000/year

Total Annual Cost£48,000

With Nia

Nia subscription£1,188/year

Setup & integration£0

Training£0

Missed calls£0

Total Annual Cost£1,188

Annual Savings: £46,812

Plus improved SLA performance, better customer satisfaction, and 24/7 coverage

Trusted by IT Professionals

"Nia has transformed our front-line support. She handles the initial call perfectly 90 % of the time, gathering all the technical details our technicians need. Our response times have improved dramatically and customer satisfaction is at an all-time high."

Amber MSP

Managed Service Provider

Before and after: From chaotic phone interruptions to peaceful focused work with Nia handling calls

Simple, Transparent Pricing for MSPs

Professional AI support that scales with your business

Nia for MSPs

£99/month

Complete AI front-line support for your MSP

✓ Professional AI phone support
✓ Technical issue intake & ticket creation
✓ Up to 300 minutes/month included
✓ Custom MSP knowledge base
✓ Detailed call summaries & reporting
✓ 24/7 availability
✓ 14-day free trial

Add-ons

£19/month each

Extend Nia's capabilities

PSA/ITSM Integrations
ConnectWise, Datto Autotask, ServiceNow, etc.
Additional 300 Minutes
Extra call volume capacity
WhatsApp Business
Multi-channel support
Email Integration
Unified communication management
Advanced Reporting
Detailed analytics & insights

What's Included:

300 Minutes Included

Covers approximately 100 support calls per month for most MSPs

No Setup Fees

Get started immediately with no upfront costs or hidden charges

Cancel Anytime

No long-term contracts - cancel or modify your plan at any time

Ready to Transform Your MSP's Support?

Start your free trial today - setup takes less than 5 minutes

What's Included in Your Free Trial:

✓ Full 14-day access to all features
✓ Integration with your ticketing system
✓ Custom setup and configuration
✓ Unlimited support calls handled
✓ No credit card required
✓ Cancel anytime